Last updated: October 2026 · taxi-fes-airport.com
These Terms & Conditions ("Terms") govern your use of the website taxi-fes-airport.com and all services provided by Taxi Fes. By making a booking — whether online, by phone or via WhatsApp — you confirm that you have read, understood and agreed to these Terms.
Please read these Terms carefully before completing your booking. If you do not agree, please do not proceed with a reservation.
By accessing our website or completing a booking, you agree to be bound by these Terms and our Privacy Policy. These Terms apply to all customers regardless of how the booking was made (online form, WhatsApp, phone or email).
We reserve the right to update these Terms at any time. The version published on this page at the time of your booking will apply to that booking.
Taxi Fes provides private taxi and transfer services in and from Fes, Morocco. Our services include:
All transfers are private — we do not operate shared or public taxi services. Your vehicle is reserved exclusively for your group.
A booking is considered confirmed when:
It is your responsibility to provide accurate information including pickup address, drop-off address, travel date, time and number of passengers. We cannot be held responsible for delays or failed pickups resulting from incorrect information provided by the customer.
Please ensure your email address and phone number are correct at the time of booking so we can confirm and contact you if needed.
All prices displayed on our website are fixed prices per vehicle, not per person. Prices are quoted in Moroccan Dirhams (MAD) and include:
Prices do not include:
| Method | When to Pay | Currency | Notes |
|---|---|---|---|
| PayPal | At time of booking (online) | EUR | Converted from MAD at current rate. Secure PayPal platform. |
| Cash | On the day of travel | MAD | Pay directly to driver. Exact amount preferred. |
| Deposit + Cash | Deposit at time of booking (online), balance on the day of travel | EUR (deposit) / MAD (balance) | Deposit paid by PayPal to confirm the booking. Balance paid directly to the driver. |
On some routes, bookings that are not paid in full online require a deposit paid by PayPal to secure the booking. The deposit amount is shown on the booking page before you pay and is deducted from the total price; the remaining balance is paid to the driver in cash on the day of travel. The booking is confirmed only once the deposit has been received. See Deposits for the refund rules that apply to deposits.
The table below applies to bookings paid in full by PayPal. Deposits follow the separate rules set out under Deposits.
| Cancellation Notice | Refund |
|---|---|
| More than 24 hours before pickup | 100% full refund |
| Between 12 and 24 hours before pickup | 50% refund |
| Less than 12 hours before pickup | No refund |
| No-show (driver arrives, passenger absent) | No refund |
To cancel your booking, please contact us as soon as possible by email at contact@taxi-fes-airport.com or via WhatsApp with your booking reference number.
Refunds for PayPal payments will be processed within 5–10 business days, subject to PayPal's processing times. We cannot refund any PayPal transaction fees charged by PayPal.
In exceptional circumstances (e.g. serious illness with medical certificate), we may offer a rebooking at our discretion.
| Situation | Deposit |
|---|---|
| Refund requested at least 48 hours before pickup | Refund may be requested |
| Refund requested less than 48 hours before pickup | No refund |
| Last-minute booking (made less than 48 hours before pickup) | No refund in any case |
| No-show (driver arrives, passenger absent) | No refund |
A deposit refund must be requested in writing, by email at contact@taxi-fes-airport.com or via WhatsApp, with your booking reference number, and the request must reach us at least 48 hours before the scheduled pickup time. Requests received after that time are not accepted.
For last-minute bookings — bookings made less than 48 hours before the scheduled pickup time — the deposit is not refundable under any circumstances, including cancellation by the passenger.
We will make every effort to provide the vehicle type you booked (sedan, van, minibus or coach). In exceptional circumstances where the booked vehicle is unavailable, we reserve the right to substitute an equivalent or superior vehicle at no additional cost.
All our drivers are:
We reserve the right to refuse service to passengers who are disruptive, intoxicated, or pose a safety risk to the driver or other passengers.
As a passenger, you agree to:
You are responsible for any damage caused to the vehicle by you or members of your group. Costs of cleaning or repair due to passenger misconduct will be charged accordingly.
Standard luggage allowance per vehicle:
If you have oversized items (surfboards, bicycles, large strollers, etc.), please inform us at the time of booking. We will confirm whether the requested vehicle can accommodate them or suggest an alternative.
Taxi Fes is not liable for loss or damage to luggage during transit unless caused by proven driver negligence.
Free waiting time allowances:
If a flight is significantly delayed (more than 4 hours), we reserve the right to reschedule the pickup. We will always attempt to contact you first.
Taxi Fes carries passenger liability insurance as required by Moroccan law. In the event of an accident or incident caused by driver negligence, claims are handled through our insurance provider.
We are not liable for:
Our maximum liability is limited to the price paid for the specific journey in question.
We strongly recommend that travellers purchase comprehensive travel insurance that covers transportation, missed connections and personal belongings.
Neither party shall be liable for failure to perform obligations where such failure results from causes beyond reasonable control, including but not limited to: natural disasters, extreme weather, civil unrest, government restrictions, pandemic or epidemic conditions, road closures, or acts of God.
In such circumstances, we will contact you as soon as possible and offer a reschedule or, where applicable, a full refund.
These Terms are governed by the laws of the Kingdom of Morocco. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of Fes, Morocco.
We encourage customers to contact us first to resolve any issues informally before initiating legal proceedings.
If you have any questions about these Terms, or wish to raise a concern or complaint, please contact us:
We aim to respond to all enquiries within 2 business days.