Privacy Policy

Your privacy matters to us. This Privacy Policy explains what personal information Taxi Fes (operating at taxi-fes-airport.com) collects, why we collect it, how we use it, and the rights you have over your data. By using our website or making a booking, you agree to the terms described below.

1. Who We Are

Taxi Fes is a private taxi and transfer company based in Fes, Morocco. We operate the website taxi-fes-airport.com and provide private transportation services including airport transfers, intercity taxis and day excursions.

Data controller: Taxi Fes, Fes 30000, Morocco
Email: contact@taxi-fes-airport.com
Phone / WhatsApp: +212 635-002900

2. Data We Collect

We collect personal data only when you interact with us — through our booking form, contact form, or direct communication. The data we may collect includes:

• Identity data: first name, last name
• Contact data: email address, phone number (including WhatsApp)
• Booking data: travel date, pickup/drop-off address, route, number of passengers, flight number, special requests
• Payment data: payment method chosen (PayPal or cash). We do not store credit card numbers — PayPal handles all card data on their secure platform.
• Technical data: IP address, browser type, device type, pages visited, and referring URL — collected automatically via server logs and analytics.
• Communication data: the content of messages you send us by email, WhatsApp or our contact form.

We do not collect sensitive personal data (health information, race, religion, political views, etc.).

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To fulfil your booking: process and confirm your taxi reservation, send you a booking reference and reminder, and communicate with you about your journey.
• To process payment: facilitate PayPal transactions or record cash payment arrangements.
• To provide customer support: respond to enquiries, handle complaints or cancellation requests.
• To improve our service: analyse which routes and pages are most visited, in order to improve the website experience.
• To comply with legal obligations: retain records of transactions as required by Moroccan law.

We do not use your data for unsolicited marketing unless you have explicitly opted in. We do not sell your data to third parties.

4. Sharing Your Data

We may share your personal data with the following parties, only to the extent necessary:

• Our drivers: your name, pickup address, date/time and flight number are shared with the assigned driver so they can complete your transfer.
• PayPal: when you choose to pay by PayPal, you are redirected to PayPal's platform, which processes the payment under their own Privacy Policy. We receive only a transaction confirmation — not your card details.
• Email service providers: we use standard email to send booking confirmations. Your email address is used solely for this purpose.
• Authorities: we may disclose data if required by law, court order or government authority in Morocco.

We do not share your data with advertising networks, data brokers or any unrelated third parties.

5. Payment Processing (PayPal)

When you choose to pay online, you are redirected to PayPal's secure payment gateway. All card and financial data is entered and processed entirely on PayPal's servers — we never see or store your card number, CVV or bank details.

PayPal may transfer your data internationally in accordance with their own privacy policy. We encourage you to read PayPal's Privacy Policy before completing a payment.

If you choose to pay by cash, no financial data is collected online — payment is made directly to the driver.

6. Cookies

Our website uses minimal cookies to ensure it functions correctly:

• Session cookies: temporary cookies used to maintain your booking session (e.g. form data between steps). These are deleted when you close your browser.
• Analytics cookies: if we use Google Analytics or similar tools, anonymised data about page visits may be collected to help us improve the site. No personally identifiable information is collected via analytics.

You can control cookies through your browser settings. Disabling cookies may affect the booking form functionality. We do not use advertising cookies or tracking pixels.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected:

• Booking records: kept for 3 years for legal and accounting purposes.
• Communication history: kept for 12 months, then deleted.
• Technical/log data: typically retained for 90 days.

After these periods, your data is securely deleted or anonymised.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete data.
• Right to erasure: request that we delete your personal data ("right to be forgotten").
• Right to restriction: ask us to limit how we use your data in certain circumstances.
• Right to object: object to processing based on legitimate interests.
• Right to data portability: receive your data in a machine-readable format.

To exercise any of these rights, please contact us at contact@taxi-fes-airport.com. We will respond within 30 days.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our website uses HTTPS (SSL encryption) to protect data transmitted between your browser and our server.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for adults (18 years and older) or minors travelling with a responsible adult. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: contact@taxi-fes-airport.com
• Phone / WhatsApp: +212 635-002900
• Address: Fes 30000, Morocco

We aim to respond to all privacy-related enquiries within 5 business days.